FAQ - Frequently Asked Questions

1- How long does it take for my product to arrive?
A.: The average time is 7 to 16 working days after shipment.

2- Where does the product come from?
A.: Our suppliers are mostly from Europe and Asia.

3- What is the quality of the products?

A.: Our products are of premium quality, we have real photos of the products on our website.

4- When will my order be shipped?

A.: After payment confirmation, the order is sent to our distribution center and then separated, personalized*, packaged and shipped. Generally, shipping confirmation arrives in your email within 2 up to 7 working days after purchase.

5- Can I pay in installments by boleto?
A.: Installments are only accepted by Credit Card and PayPal.

6- Can I pick it up in person?
A.: Yes, buy through the website and contact us via email or Instagram immediately to reserve your order. 

7- I bought more than one product in the same order but only received part of them. Is that normal? Will the other products be delivered?
A.: Yes, this is normal, as our products are sent separately so that there is no risk of customs taxation.

8- What if my delivery is delayed?
A.: Don't worry. Your shipment is monitored on a daily basis and if the product does not arrive for some unexpected reason, within 120 working days counted after shipment, according to the shipping and delivery terms, the payment is 100% refunded.

9- I can't track my order?
A.: The tracking code usually takes up to 5 days to appear on the tracking platforms as it is an international order;

10- What payment methods can I use to make my purchase?

A.: We work with credit cards and PayPal